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At 399bdf, we collect only the information needed to run your wallet, process transactions through bKash or Upay, and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — access and eligibility depend on your local law and the eligible regions we serve.
When you open an account at 399bdf, we collect the details you enter: your name, contact information, and the payment method you choose — such as bKash or Upay — along with transaction references tied to your wallet. We also collect session data automatically: your device type, browser version, IP address and pages visited. This data is used to authenticate your account, process deposits and withdrawals through your chosen local payment rail, and detect unusual activity that could affect your balance. We do not sell your personal data to third parties. Data shared with payment processors like bKash and Upay is limited strictly to what those services need to complete your transaction. We retain your account records for as long as your account remains active and for a period after closure as required by applicable rules. If you access 399bdf from Bangladesh, your use of this site and all associated data handling is subject to local law and the eligibility conditions of your region. Where a conflict exists between this policy and local legal requirements, local law applies.
Transaction references linked to bKash deposits are shared only with bKash to complete the transfer. No additional personal data is passed.
Upay wallet activity tied to your account is processed under the same limited-data rule as other local payment rails.
Your account wallet balance and transaction history are stored in your account record and visible only to you when signed in.
Session data collected during mobile access — device type, browser, connection — is used for security checks, not for profiling or advertising.
Not every service you reach from 399bdf falls under this policy. Your account actions — logging in, making a bKash deposit, checking your transaction history — are fully within scope. Third-party links, external payment provider interfaces and studio game environments have their own terms. Understanding the boundary helps you know who to contact when something concerns you.
Creating your account, signing in and updating your profile details are all covered by this policy. We control this data directly and you can request a review at any time.
Deposits and withdrawals processed through bKash or Upay involve those providers' own data handling. We pass only the minimum needed; their privacy terms also apply at that step.
Pages, game lobbies, slot rooms and table listings hosted directly at 399bdf fall inside this policy. Browsing these areas generates session data we hold and can describe to you.
Game studios such as , and operate their own environments. When you launch a game, that studio's data practices apply within their interface — not covered here.
You have practical choices over the data we hold. Sign in to your account and open the account settings area to see the profile information we currently store. If something is incorrect — a name, a contact detail, a linked payment method — you can update it directly in that screen. For data you cannot edit through the account panel, raise a written request using the support contact route published in the section below. We will confirm receipt and describe the steps involved. You can also ask what data we hold in total, request a correction to records we maintain on our side, or ask a question about how a specific piece of information is used. Where your request involves a bKash or Upay transaction record, we will clarify which part of that record sits with us and which part sits with the payment provider. Eligibility to exercise these rights depends on local law and your region.
Sign in and open account settings to see your current profile data, linked payment methods and transaction history as we hold them.
Update your name, contact address or wallet reference directly in the account panel. Changes take effect when you save the screen.
Send a written question through the support route below. Name the specific data point you are asking about so we can respond with the right detail.
For anything you cannot resolve in your account panel, contact our support team using the published route. We will describe the process for your specific request.
If this policy raises a question you cannot answer by reading it, use one of the contact routes below. We respond to policy questions in writing so there is a clear record. Name the section of this policy your question relates to and include your account identifier so we can locate the correct record quickly.
Send your privacy question to our published support email address. Include your account username and the specific data point you are asking about.
Open the chat widget visible in your signed-in account area. Describe your policy question and our team will confirm the right written follow-up route.
The account help section lists current contact options and describes what to include in a data or privacy request to make sure it reaches the right team.
We use standard encryption on all account pages and payment steps. Cookies on 399bdf serve session management and basic analytics — they do not build advertising profiles. We retain account data only as long as needed for your account and any post-closure period required under applicable rules. You can ask us to describe what we retain and why through the contact routes above.
Account login, wallet screens and payment steps at 399bdf run over encrypted connections. This applies whether you access the site on mobile or desktop.
We set session cookies to keep you signed in and analytics cookies to understand page performance. No advertising cookies are placed by us.
Account records are kept while your account is active. After closure, we retain only what applicable rules require. You can ask what that covers.
If we update this policy in a material way, we will place a notice in your account area. Continued use after the notice date means you have seen the change.
These are the questions we hear most often about how 399bdf handles your data. If your question is not here, use the support contact route in the section above and describe what you need to know.
We collect the name, contact detail and payment method you enter at registration — including your bKash or Upay wallet reference if you add one. We also collect session data automatically: device type, browser and IP address, used only for authentication and security checks.
Only with bKash itself, and only the minimum needed to complete your deposit or withdrawal. We do not share your bKash reference, transaction amount or account detail with any other third party for marketing or profiling purposes.
Sign in to your account and open the account settings screen. Your profile data, linked payment methods and transaction history are visible there. For data held outside that panel, submit a written request through the support contact route on this page.
Yes. Account name, contact detail and linked wallet references can be updated directly in the account settings area. If a field is locked and needs a correction, contact our team in writing with the specific detail to change and your account identifier.
We use session cookies to keep you signed in and basic analytics cookies to understand how pages are used. We do not place advertising cookies. Check your browser settings to manage or clear cookies — note that removing session cookies will sign you out.
We keep your records while your account is active. After closure, we retain only what applicable rules in your eligible region require. If you want to know the specific retention period that applies to your account, contact us using the support route on this page.